Shipping & Returns
Our ILKA Bridal orders are shipped using Australia Post Express shipping.
You will be provided with a tracking number. Please keep in mind your order is being shipped from Perth, WA. Our postage always takes a little longer to get across the country.
To enquire about the progress of your order please email firstname.lastname@example.org with your name and order number.
All ILKA Bridal garments are individually made to order by hand. Which means we are unable to offer refunds or exchanges for change of mind or ordering mistakes.
Please ensure you have read the description/s of your garments thoroughly prior to placing your order.
All our garments are created with the potential for alteration to allow for customers in between sizes, or for size changes during the production process. For customers who have drastically changed size or shape (hello beautiful baby bump!) we can offer ideas or suggestions around the alteration possibilities for your gown.
We take great care with our quality control and will ensure your garment is fit for purpose before it leaves our studio. Slight variations in colour due to dye lots or variations in lace/embellishment placement may occur and are not considered defects.
We are always happy to give advice on any of our garments, please email email@example.com with any enquiries.
If there has been a mistake made during ordering please get in touch with us as soon as possible.