Return & Exchange Policy
We will gladly offer an exchange on our products for colour or size, provided we have the required item in stock. We will accept returns for faulty products, however we are unable to refund for the incorrect choice. We can instead offer an exchange. All refunds and exchanges are at the discretion ILKA.
Boomba Products must be in an unopened and saleable condition to be eligible for a refund or exchange. The box seal must be intact in order to consider a refund or exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Due to hygiene reasons we cannot exchange or refund and products which have been tried on. We apologise for any inconvenience.
Please email orders@weareilka.com.au should you need to exchange or return an item.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All exchanges and returns are at the cost of the customer.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@weareilka.com.au.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items may be exchanged, provided we have the alternate item in stock and at the same sale price.
Shipping
To return your product, you should mail your product to: ILKA, Unit 2/184 Pier Street, Perth WA 6000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.
Shipping Information
We use Australia Post to ship all items. A tracking number will be emailed to you with a confirmation of shipping. We ship goods twice weekly. Please use your tracking number for an estimated time of arrival.
If you believe you should have already received you purchase, please contact Australia Post with your tracking number. If you need additional information please email hello@weareilka.com.au
Thank you for taking to time to read our Terms and Conditions. We hope you enjoy using our site. If you have any queries please don’t hesitate to contact us via email to orders@weareilka.com.au
Shipping
Within Australia
Our ILKA Bridal orders are shipped using Australia Post Express shipping.
You will be provided with a tracking number. Please keep in mind your order is being shipped from Perth, WA. Our postage always takes a little longer to get across the country.
To enquire about the progress of your order please email hello@weareilka.com.au with your name and order number.
Returns
All ILKA Bridal garments are individually made to order by hand. Which means we are unable to offer refunds or exchanges for change of mind or ordering mistakes.
Please ensure you have read the description/s of your garments thoroughly prior to placing your order.
All our garments are created with the potential for alteration to allow for customers in between sizes, or for size changes during the production process. For customers who have drastically changed size or shape (hello beautiful baby bump!) we can offer ideas or suggestions around the alteration possibilities for your gown.
We take great care with our quality control and will ensure your garment is fit for purpose before it leaves our studio. Slight variations in colour due to dye lots or variations in lace/embellishment placement may occur and are not considered defects.
We are always happy to give advice on any of our garments, please email hello@weareilka.com.au with any enquiries.
If there has been a mistake made during ordering please get in touch with us as soon as possible.
